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Welcome to the IMS Shoppers’ Guide.
Our goal when we designed this site was to make it as easy as possible for the user. We feel that we have accomplished this, but like everything else, there are a few things to remember. If you have any questions that are not answered here, please let me know. There is a link to this guide on every page of the catalog.
Searching the Catalog
- There is a search facility at the top of every catalog page.
- Simply type in the description and/or vendor of the item you are looking for.
- Multiple word searches are allowed.
- Your search will return with titles and/or descriptions containing all of your words listed first.
- Next best matches are listed in the same order as the search string that was entered. (eg. If you search is "guitar strings" the order is, "guitar" and "strings" first, then "guitar", then "strings")
Adding Items/Check Your Order Order
- When you find an item you want, type in the quantity desired.
- To add the selection(s) to your basket, click [Check or Add to Basket].
- You must add selection(s) to your Basket before leaving the page or it will NOT be added.
- There is a [Check or Add to Basket] button on the Navigation Bar at the top and bottom of each page.
- Just click [Check or Add to Basket] any time you want a total of what is in your basket.
- To change the quantity of a chosen item, select a new value and click [Change Order].
- To remove an item from your basket, change the quantity to 0 for that item and click [Change Order].
Placing Your Order
- Clicking [Place Order] will take you to the shipping form area.
- You are required to fill in the areas marked with an asterik (*).
- A home or work phone number is required in case of shipping difficulties.
- Disclaimers and policies are in the center of the page.
- You may verify the items you selected by clicking [Check Order].
- You may request UPS Overnight or 2-day shipping by selecting the corresponding button.
- The default shipping method is UPS ground.
- To complete your order for shipment click [Accept Order].
- By clicking [Accept Order], you are agreeing to all purchasing terms, conditions and policies.
- After clicking [Accept Order], a final invoice will appear for you to save or print for your records.
Canceling Your Order
- To cancel your order, click [Cancel Order]. You will be returned to the front page. Canceling will terminate your order and remove all records from our system.
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